Terms of service

1. Agreement and authority

These terms govern access to and use of OM Chat, a service operated by Runner Concepts. By creating an account, using a workspace, or accepting an order that references these terms, you agree to them. If you use OM Chat for an organization, you represent that you are authorized to bind it.

Additional plan, order-form, data-processing, provider, or support terms may apply. If a signed order form conflicts with these online terms, the signed order form controls for that order.

2. Accounts and workspaces

You must provide accurate account information, protect authentication links and credentials, and promptly report suspected unauthorized access. You are responsible for activity under your account and for assigning appropriate workspace roles.

Workspace owners control membership and customer content. OM Chat may reject a requested workspace identifier, suspend an account, or require additional verification when reasonably necessary to protect the service or comply with law.

3. Acceptable use

• Do not violate law, privacy, intellectual-property, anti-spam, messaging-window, consent, or provider-platform requirements.
• Do not send deceptive, harassing, discriminatory, illegal, exploitative, or malicious content.
• Do not access another customer’s data, probe for vulnerabilities without authorization, bypass limits, or interfere with service availability.
• Do not submit credentials, regulated data, children’s data, or other sensitive information unless your plan and written terms expressly support it.
• Do not use automated output without appropriate review when it could materially affect a person’s rights, safety, finances, employment, housing, health, or legal position.

4. Customer content and instructions

You retain ownership of customer content. You grant Runner Concepts and its service providers a limited right to host, process, transmit, and display that content as necessary to provide, secure, and support OM Chat and comply with law.

You are responsible for the accuracy, legality, consent status, provider permissions, and automation instructions associated with customer content. You must maintain required notices and honor opt-out, suppression, deletion, and other applicable requests.

5. Connected providers and AI output

OM Chat can connect to third-party identity, database, hosting, email, AI, messaging, payment, and other providers. Those providers are independent services governed by their own terms, availability, fees, data practices, and technical limits. Runner Concepts is not responsible for a provider’s acts, omissions, policy changes, account decisions, or outages.

AI and automated output may be incomplete, inaccurate, or unsuitable. You are responsible for testing workflows, defining guardrails, reviewing consequential output, and providing human escalation where appropriate.

6. Plans, fees, and taxes

Paid plan fees, billing period, renewal terms, usage limits, and any implementation services are shown at purchase or in an order form. Unless the purchase flow states otherwise, subscriptions renew for the same period until canceled. You authorize the payment provider to charge applicable fees and taxes.

AI, email, social, messaging, telecom, and other provider charges are separate unless an order expressly includes them. Late or failed payment may lead to restricted functionality or suspension after any legally required notice.

7. Product availability and rollout labels

Features marked Available now are part of the current product surface but can still depend on a properly configured workspace, provider, environment, or plan. Features marked In rollout, preview, beta, roadmap, planned, or similar are not commitments to a particular release date and should not be relied on as generally available functionality.

OM Chat does not currently claim full live parity across every Manychat channel, official Meta partner status, or SOC 2, ISO 27001, HIPAA, or another formal certification. Marketing labels do not override the readiness evidence displayed by the service.

8. Confidentiality and security

Each party will use reasonable care to protect the other party’s nonpublic confidential information and use it only for the relationship. Confidential information does not include information that is public through no breach, already lawfully known, independently developed, or received without a confidentiality duty.

You must use appropriate account security, least-privilege roles, and credential handling. If you suspect an incident involving OM Chat, notify infra@runnerconcepts.com promptly and do not include raw provider secrets in email.

9. Intellectual property and feedback

Runner Concepts and its licensors own OM Chat, including its software, design, documentation, and service marks, excluding customer content and third-party materials. These terms give you a limited, nonexclusive, nontransferable right to use the service during the applicable subscription.

If you provide feedback, you allow Runner Concepts to use it without restriction or payment, provided we do not identify you publicly without permission.

10. Suspension and termination

You may stop using OM Chat and cancel a subscription through the available account or billing path. Runner Concepts may suspend or terminate access for material breach, nonpayment, security risk, illegal activity, provider restriction, or harm to the service or others, using notice where reasonable and legally permitted.

After termination, access ends and customer content may be deleted according to the Privacy notice, order terms, and applicable law. Provisions that by their nature should survive—including payment obligations, confidentiality, disclaimers, limits, and dispute terms—will survive.

11. Disclaimers and limits

To the maximum extent permitted by law, OM Chat is provided as available and without warranties not expressly stated in a signed agreement. Runner Concepts does not warrant uninterrupted operation, error-free output, provider availability, message delivery, campaign results, or that automated or AI-generated output will be accurate or appropriate.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages or lost profits, revenues, goodwill, or data arising from the service. Any aggregate liability cap will be the greater of fees paid for OM Chat in the twelve months before the event or the minimum amount required by law, unless a signed order states a different cap. These limits do not apply where prohibited.

12. Changes, disputes, and contact

Runner Concepts may update these terms as the service or law changes. Material changes will be communicated where required. Continued use after an effective update constitutes acceptance where permitted; otherwise you may stop using the service.

The governing law, venue, and any required dispute process will be those stated in the applicable order form or, if none, the rules applicable to Runner Concepts at the time a dispute arises. Before filing a formal claim, contact infra@runnerconcepts.com and allow a reasonable opportunity to resolve the issue informally.